Shipping Policy for Rovamavel Children’s Toy Store

Effective Date: December 25, 2025

Expiration Date: December 25, 2026

At Rovamavel, we are committed to providing you with a smooth and efficient shopping experience. Our shipping policy provides detailed information about shipping methods, costs, delivery times, and how we handle shipping for your orders. Please review the following information to ensure you understand our shipping practices.

1. Order Processing Time

  • Processing Time: Orders are processed within 1-3 business days after receiving your payment. Orders placed on weekends or public holidays will be processed on the next business day.

  • Order Confirmation: After placing an order, you will receive an order confirmation email. This email confirms that we have received your order, but it does not indicate that your order has been processed or shipped. Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

2. Shipping Methods and Delivery Times

We offer various shipping options to meet your needs:

  • Standard Shipping: Typically delivered within 5-7 business days for domestic orders within the U.S.

  • Expedited Shipping: Typically delivered within 2-3 business days for faster delivery.

  • International Shipping: Available to select countries, with delivery times ranging from 7-14 business days, depending on the destination.

Please note that delivery times are estimates and can vary depending on factors such as shipping carrier delays, weather conditions, and customs processing for international shipments.

3. Shipping Costs

Shipping fees are calculated at checkout based on the shipping method you choose and the delivery destination. We offer free standard shipping on all U.S. orders over $50.

  • Domestic Orders: For orders within the United States, shipping costs will be calculated during checkout based on your chosen shipping method and delivery location.

  • International Orders: For international shipments, shipping costs are calculated at checkout. Customers are also responsible for any customs duties, taxes, or import fees that may apply to your shipment, as these charges are imposed by the destination country and are outside of our control.

4. Order Tracking

Once your order is shipped, you will receive a shipping confirmation email containing your tracking number. You can use this number to track your shipment and monitor its delivery status. Please allow 24-48 hours for tracking information to update once the order has been dispatched.

If you encounter any issues with tracking your order or need further assistance, feel free to contact our customer service team.

5. Shipping Delays

While we make every effort to meet estimated delivery times, there may be circumstances beyond our control that cause delays, such as:

  • Weather events
  • Shipping carrier delays
  • Customs processing (for international orders)

If your order is delayed, please contact us, and we will assist you in tracking your order and resolving any issues.

6. Lost or Damaged Shipments

If your order is marked as delivered but you have not received it, or if your item arrives damaged, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to locate your package and, if necessary, assist with filing a claim.

For damaged items, please provide:

  • Your order number
  • Photographs of the damaged product and packaging
  • A description of the damage

We will gladly offer a replacement or a refund for any damaged items caused by shipping or defects.

7. Address Accuracy

Please ensure that the shipping address you provide is accurate and complete. We are not responsible for delivery issues caused by incorrect or incomplete addresses. If your order is returned due to an incorrect address, we will contact you to request the correct address, and you will be responsible for any additional shipping fees.

8. Shipping Restrictions

  • Domestic Shipping: We offer shipping to all 50 U.S. states, including Hawaii and Alaska.

  • International Shipping: We currently offer international shipping to select countries. If your country is not listed at checkout, please contact us to inquire about shipping availability. International customers are responsible for any customs fees or taxes imposed by their country.

9. Contact Us

If you have any questions or concerns about our shipping policy, or if you need assistance tracking your order, please don’t hesitate to reach out to our customer service team:

Thank you for shopping with Rovamavel!

We are committed to providing you with high-quality toys for children and ensuring a smooth and timely shipping experience. If you have any questions or need assistance, our customer service team is here to help!