Shipping Policy – LuxeLuis

Effective Date: December 25, 2025

Expiration Date: December 25, 2026

At LuxeLuis, we are committed to delivering your order safely, quickly, and efficiently. Please review our shipping policy below for important information regarding delivery options, timeframes, and conditions.

1. Order Processing Time

All orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your payment confirmation. Orders placed after 5:00 PM will be processed the next business day.

2. Shipping Locations

We offer shipping to:

  • Domestic (Vietnam): All provinces and cities

  • International: Selected countries around the world (please check availability at checkout)

If your location is not supported at this time, feel free to contact us for assistance.

3. Shipping Methods & Delivery Time

Estimated delivery time and shipping methods may vary based on your location:

  • Domestic Shipping (Vietnam): 2–5 business days

  • International Shipping: 7–14 business days depending on destination and customs

We work with trusted couriers to ensure reliable and trackable delivery. A tracking number will be sent to your email once the order has been shipped.

4. Shipping Fees

Shipping costs are calculated at checkout based on your location and the selected delivery option.

  • Free shipping may be offered for certain promotions or minimum order values.

  • International customers are responsible for any applicable customs fees, taxes, or import duties.

5. Order Tracking

Once your order is shipped, you will receive an email with a tracking link. You can use this to monitor your shipment status in real time. If you don’t receive your tracking info, please contact us.

6. Delays and Issues

While we strive to meet all delivery timelines, shipping delays can occur due to weather, customs, or courier issues beyond our control. LuxeLuis is not liable for delays after dispatch but will assist you in resolving any shipping-related issues.

7. Incorrect or Incomplete Address

Please ensure your shipping information is accurate. We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete addresses. If a package is returned to us, you may be responsible for re-shipping costs.

Need Help?
If you have any questions regarding shipping, feel free to reach out:
📧 luxeluis@gmail.com
📞 123-456-789

Thank you for shopping with LuxeLuis. Your time matters — and we deliver with care.